Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

As you navigate through our website, we may use automatic data collection technologies including:

• Cookies (or browser cookies): Small files placed on your device that enable our website to recognize your browser and capture certain information.
• Web beacons: Small electronic files used to count users who have visited certain pages or opened emails.
• Analytics tools: Third-party services that collect standard internet log information and visitor behavior information.

2.3 Third-Party Sources

We may receive information about you from other sources, including:

• Business partners
• Subcontractors in technical, payment, and delivery services
• Advertising networks
• Analytics providers
• Public databases

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative notifications, such as updates to our terms or privacy policy
• Communicate with you about products, services, offers, and events
• Respond to your comments, questions, and requests
• Provide customer support and address technical issues
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

4. Legal Basis for Processing (EU/EEA Users)

If you are located in the European Economic Area (EEA), we collect and process your personal data based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

5. Disclosure of Your Information

We may disclose personal information that we collect or that you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce our rights arising from any contracts entered into between you and us.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of DmarkLet, our customers, or others.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication procedures
• Regular backups

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of any password and account information.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Different types of personal data may be kept for different periods:

• Account information: Retained as long as your account is active or as needed to provide you services
• Transaction data: Retained for as long as necessary for tax, accounting, and legal requirements
• Communication data: Retained for customer service and training purposes for a reasonable period
• Marketing preferences: Retained until you opt-out or change your preferences

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Rights for EEA/UK Residents (GDPR)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following rights:

• Access: The right to request copies of your personal information.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal information under certain conditions.
• Restrict processing: The right to request that we restrict the processing of your personal information under certain conditions.
• Object to processing: The right to object to our processing of your personal information under certain conditions.
• Data portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Withdraw consent: The right to withdraw your consent at any time where DmarkLet relied on your consent to process your personal information.

8.2 Rights for California Residents (CCPA)

If you are a California resident, you have the following rights:

• Disclosure: The right to request that we disclose what personal information we collect, use, disclose, and sell.
• Deletion: The right to request the deletion of your personal information that we collect or maintain, subject to certain exceptions.
• Opt-out of sale: The right to opt-out of the sale of your personal information.
• Non-discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Emailing us at privacy@dmarlklet.com
• Calling us at +44 681 912 7032
• Submitting a request through our Contact Us page

We may need to verify your identity before responding to your request. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@dmarlklet.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our third-party service providers and partners operate in various countries including the United States and the European Union. This means that when we collect your personal information, we may process it in any of these countries.

When we transfer your personal information to countries outside the EEA or UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Using specific contracts approved by the European Commission or UK authorities that give personal data the same protection it has in Europe
• Transferring data to countries that have been deemed to provide an adequate level of protection by the European Commission or UK authorities
• Using service providers who are certified under the EU-US Privacy Shield Framework or UK equivalent

11. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect and store certain information. These technologies help us analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Preference cookies: Enable the website to remember information that changes the way the website behaves or looks.
• Statistics cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to register, login, or access certain parts or make full use of the website.

12. Third-Party Links

Our website may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

13. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat your personal information, we will notify you through a notice on the website home page or via email.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

If you are located in the European Economic Area and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.