Refund Policy

1. Satisfaction Guarantee

DmarkLet offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality or usability of any item in your purchase, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Technical Issues: Files that are corrupted, damaged, or otherwise unusable upon download
• Quality Concerns: Images that do not meet our stated quality standards
• Misrepresentation: Content that significantly differs from the preview or description
• Duplicate Purchase: Accidental purchase of the same item multiple times
• Unauthorized Purchase: Charges made without your authorization

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 days of purchase for technical issues, quality concerns, or misrepresentation
• 30 days of purchase for duplicate or unauthorized purchases

For subscription services, refund requests must be submitted within 7 days of the billing date for the current billing cycle.

4. How to Request a Refund

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refunds typically appear on your statement within 5-10 business days, depending on your card issuer.
• PayPal: Refunds are typically processed within 3-5 business days.
• Bank Transfer: Refunds may take 7-10 business days to appear in your account.

In some cases, we may offer store credit instead of a monetary refund, particularly for partial refunds or when the original payment method cannot be refunded.

6. Non-Refundable Items

The following purchases are generally not eligible for refunds:

• Digital content that has been downloaded and used in projects
• Custom or personalized services that have been delivered as specified
• Subscription services after the refund request timeframe
• Products where license keys or access codes have been revealed or utilized

However, we evaluate each situation on a case-by-case basis and may make exceptions based on the specific circumstances.

7. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our customer service team. The effects of cancellation are as follows:

• Monthly Subscriptions: Your subscription will remain active until the end of the current billing period, after which it will not renew.
• Annual Subscriptions: Your subscription will remain active until the end of the current annual period, after which it will not renew.
• Early Cancellation: Refunds for unused portions of subscription periods are evaluated on a case-by-case basis and are not guaranteed.

Automatic subscription renewals can be disabled at any time through your account settings.

8. License Considerations

When a refund is issued, any licenses granted for the refunded content are automatically terminated. You must cease all use of the refunded content and delete all copies from your systems.

If you've already used the content in published projects prior to requesting a refund, you may need to remove the content from those projects to comply with license termination.

9. Fraudulent Claims

DmarkLet takes fraudulent refund claims seriously. We reserve the right to:

• Deny refund requests that we believe, in good faith, to be fraudulent
• Suspend or terminate accounts associated with patterns of excessive or suspicious refund requests
• Take appropriate legal action in cases of deliberate fraud

10. Exceptions and Special Circumstances

We understand that unique situations may arise that aren't explicitly covered by this policy. In such cases, please contact our customer service team to discuss your specific circumstances. We're committed to finding reasonable solutions that balance customer satisfaction with fair business practices.

Special consideration may be given for:

• Technical issues beyond the customer's control
• Unexpected compatibility problems
• Extraordinary personal circumstances

11. Policy Updates

This Refund Policy may be updated from time to time. The most current version will always be posted on our website, with the effective date listed at the top of the page. Significant changes will be communicated via email to registered users or through a notice on our website.

12. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Central European Time.